Cancellation and refunds

Cancelling

• Cancel any time from the Account page. No email or call is needed.
• Your plan stays active until the end of the period you’ve paid for, and you aren’t charged again.
• Your strategies and results stay in your account after the plan ends.
• Deleting your account cancels the plan straight away.

Refunds

Payments are not refundable. New accounts get a free trial so you can try Rule Audit before paying, and you can cancel any time to stop future charges.

This includes the first payment for a plan, renewals, and the unused part of a month or year when you cancel or switch plans. The only exceptions are billing mistakes:

• you were charged twice for the same period;
• you were charged after cancelling;
• you were charged but couldn’t use your plan because of a fault on our side;
• we stop offering Rule Audit while you have a prepaid period left.

In those cases we refund the charge (or the unused prepaid part) in full.

Switching plans: starting a new plan ends the old one straight away; the new plan’s allowance starts fresh.

Reporting a billing mistake

Email support@ruleaudit.com from the address on your account, with the date and amount of the payment and what went wrong. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, and usually reach you within 5–7 working days, depending on your bank.

Failed payments

If a renewal payment fails, Razorpay tries again for a few days. If it still fails, the plan ends and your account returns to no plan; nothing is lost, and you can choose a plan again at any time.